Hallowed Hoods Refund Policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!

Return Policy

Hallowed Hoods will accept, for return or exchange, items that are purchased off our website within 30 days of the purchase under the following conditions:

- There are no visible signs of damage - All original packaging is intact - The hoodie meets the condition requirements below

Item(s) cannot be returned or exchanged after 30 days of purchase.

Hoodies must be unworn, unwashed, free of stains, odors and alterations, with any original tags attached. Trying on a hoodie indoors to check the fit is acceptable. Damage caused by wear, misuse or failure to follow the care label is not eligible for a change-of-mind return. This does not limit rights relating to faulty or incorrectly supplied goods.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns or exchanges please contact support@hallowedhoods.store and provide them with your order number and reason for return or exchange. We will handle your request based on this policy. Size and color exchanges depend on stock availability.

Exchanges (if applicable)

For all returns or exchanges please contact support@hallowedhoods.store and provide them with your order number and reason for return or exchange. We will handle your request based on this policy. Size and color exchanges depend on stock availability.

Return Shipping (if applicable)

You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over $75, please consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds (if applicable)

There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time-frame, please send us an email at support@hallowedhoods.store and allow us the opportunity to investigate the matter further.

Gifts

Follow instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please submit a request to our email team support@hallowedhoods.store

Please report damaged, defective or incorrect hoodies within 48 hours of delivery where possible, including your order number and clear photos. This reporting request does not limit any applicable statutory rights. We will review the issue and arrange an appropriate remedy, including any required return-shipping arrangements.

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at support@hallowedhoods.store to let us know how we are doing. We take your feedback very seriously and are always striving to improve.

Your rights

Nothing in this policy excludes consumer rights that cannot lawfully be excluded.